Privacy Policy

Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when using our Services:

• Account Information: Name, email address, and profile photo obtained through Google or Apple sign-in
• Contact Information: Phone number, mailing address, and preferred contact method
• Property Information: Property address, square footage, year built, number of bedrooms and bathrooms, property type, pool status, and other home details
• Service Request Information: Descriptions of home issues, photos of property conditions, urgency preferences, scheduling preferences, and related notes
• Payment Information: Credit card or payment method details processed securely through Stripe (Parker does not store your full card number)
• Communications: Messages sent through our portal, contact forms, or email correspondence

1.2 Information Collected Automatically

When you access our Services, we may automatically collect:

• Device Information: Browser type, operating system, device type, and screen resolution
• Log Data: IP address, access times, referring URLs, and error logs
• Cookies and Similar Technologies: Session storage for sign-in and preference storage for user experience (see Section 7 and our Cookie Policy)
• Push Notification Tokens: If you enable notifications in your browser or the Parker app, a device token used solely to deliver service updates to that device
• Location: With your permission, the Parker app uses your device's location to fill in the address of the home you are at and to record where inspection photographs were taken. Location is requested only while those features are in use and is never collected in the background

Parker does not use analytics tools, advertising trackers, or session recording, and does not record how you move through its pages.

1.3 Property Photography and Inspection Documentation

Parker's service is built on documented care of the home. With your permission, granted in your Membership Agreement or when you book a service, Parker and its authorized field personnel photograph and may take video of the interior and exterior of your property during walkthroughs, inspections, maintenance visits, and service work. This documentation, together with inspection findings, condition ratings, measurements, and system and equipment details, forms part of the Parker Home Record for your property.

You may designate specific areas of the home as excluded from photography by written notice to hello@parker-care.com. Parker honors such designations except where documentation is reasonably necessary to record a safety condition or completed work.

1.4 Information from Third Parties

We may receive information from third-party services that you connect with our platform:

• Google: When you authenticate with Google, we receive your name, email address, and profile photo as authorized by your Google account settings
• Apple: When you use Sign in with Apple, we receive the name and email address (or private relay address) you choose to share
• Stripe: Payment confirmation status, transaction IDs, and billing address for payment processing

1.5 Device Permissions in the Parker App

• Camera and Photo Library: Used only when you choose to take or attach a photo, such as for a service request. Only the photos you choose are uploaded
• Face ID: If you turn on Face ID unlock, the check is performed by your device. Parker never receives your face data; the app learns only whether the check succeeded

How We Use Your Information

We use the information we collect for the following purposes:

How We Share Your Information

Parker does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only in the following limited circumstances:

3.1 Service Professionals

When work is offered to and assigned to a Service Professional or Parker Home Specialist, we share only the minimum information necessary to complete the work:

• Before a job is accepted: The job offer shows your first name, the property address, the scope of work, the scheduled date and time, and, where set, the worker's pay for the job
• Once a worker is assigned: The assigned worker also sees your full name, so they can greet you at the door
• Never shared: Your phone number, email address, payment information, or the price you pay Parker

Field personnel cannot message you directly. They can send only a fixed set of status updates, such as on the way or work complete, and any reply you send comes to Parker. This information firewall is a core principle of Parker's service model and is contractually enforced with all Service Professionals.

3.2 Service Providers

We use trusted third-party service providers to operate our platform:

• Supabase: Database hosting, user authentication, and application backend (servers located in the United States)
• Stripe: Payment processing — Stripe collects and processes payment data under their own Privacy Policy (stripe.com/privacy)
• Resend: Transactional email delivery (service confirmations, proposals, notifications)
• Anthropic (Claude AI): AI-assisted generation of service descriptions and estimate processing. Limited service details may be processed, which can include the property address and the contents of documents you upload for a request. We do not send payment details, and Anthropic does not train its models on this data
• Vercel: Web application hosting and delivery
• Google: Authentication services via Google OAuth
• Apple: Sign in with Apple, delivery of push notifications to the Parker app, and maps
• Twilio: Delivery of text messages between you and Parker
• Address lookup: When you type an address, the characters you type are sent to an address-lookup service (built on OpenStreetMap data) so we can suggest the full address

Each service provider is contractually obligated to protect your information and use it only for the purposes of providing their services to Parker.

3.3 Home Record and Inspection Information

With the permission granted in your Membership Agreement or service terms, Parker may share the information gathered through inspections, visits, and service work, including findings, condition ratings, photographs, and maintenance history, with third parties:

• To perform the work: With Parker's field personnel and licensed contractor partners, as needed to price, perform, or verify work at your property
• At your direction: With parties you ask Parker to share your Home Record or inspection reports with, such as insurers, real estate agents, prospective buyers, or lenders
• Service providers: With the vendors that host and process data on Parker's behalf (see Section 3.2)
• De-identified data: In aggregated or de-identified form that does not identify you or your property, for Parker's business purposes, including improving inspection standards and maintenance programs

You may withdraw this permission for future sharing at any time by writing to hello@parker-care.com, except where sharing is required to complete work you have already authorized.

3.4 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights, property, or safety of Parker, our customers, or others; (c) prevent fraud or abuse; or (d) enforce our Terms of Service.

3.5 Business Transfers

If Biosca Inc or Parker Home Care is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified of any such change in ownership or control.

3.6 Text Messages

If you give Parker a mobile number, Parker may text you about your requests, visits, and account, and you may text Parker. Message frequency varies with your service, and message and data rates may apply. Reply STOP to any message to end texts.

Mobile information is never shared with or sold to third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party, except the provider that delivers the messages on Parker's behalf (Twilio, see Section 3.2).

Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. Specific retention periods:

• Account data: Retained while your account is active, and removed when you delete your account (see Section 6)
• Service records and inspection reports: Retained for 7 years (these records have long-term value for home maintenance history and may be relevant for property transactions)
• Payment records: Retained for 7 years as required by tax and financial regulations
• Communications: Retained for 3 years after the last interaction
• Server and error logs: Kept for a short period by our hosting providers and used only for security and troubleshooting

When you delete your account, your name, email address, phone number, and sign-in are removed right away. Service records, inspection reports, payment records, and messages are kept for the periods above without your name attached, because they document work performed at the property.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encrypted data transmission using TLS/SSL (HTTPS) across all services
• Row-level security (RLS) policies ensuring users can only access their own data
• Secure sign-in through Google or Apple (no passwords stored by Parker)
• PCI-compliant payment processing through Stripe (Parker never stores full card numbers)
• Access controls limiting employee and contractor access to personal data on a need-to-know basis
• Regular security reviews of our application and infrastructure

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but will promptly notify affected users in the event of a data breach as required by Florida law (Florida Information Protection Act, § 501.171).

For more detail, see our Security page.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can view your personal information at any time through your Parker portal account settings
• Correction: You can update your account information, contact details, and property information through the portal
• Deletion: You can delete your account at any time in the Parker app (Profile, then Delete my account) or in the member portal (Account, then Delete my account), or by writing to hello@parker-care.com. Deletion removes your name, email address, phone number, and sign-in right away. Records of work performed at a property, payment records, and messages are kept without your name attached, as described in Section 4
• Data Portability: You may request a copy of your personal data in a machine-readable format
• Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us
• Withdraw Consent: Where we process data based on consent, you can withdraw consent at any time (this does not affect processing done prior to withdrawal)

To exercise any of these rights, contact us at hello@parker-care.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Parker keeps what it stores on your device to the minimum the Services need. We do not use advertising cookies, analytics trackers, or any technology that follows you across other websites.

• Sign-in storage: When you sign in, your session is kept in your browser's local storage so you stay signed in. Signing out removes it.
• Preferences: A small number of display preferences, such as the property you last viewed, are stored on your device.

Stripe, our payment processor, sets its own cookies on its checkout pages for fraud prevention and payment processing. For details, see Stripe's Cookie Policy at stripe.com/cookie-settings. Google and Apple set their own cookies on their sign-in pages.

Most browsers allow you to control cookies through their settings. Disabling essential cookies may prevent you from using certain features of the Services.

The complete list of what Parker stores, and for how long, is in our Cookie Policy.

Children's Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@parker-care.com and we will delete the information promptly.

State-Specific Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, or another state with comprehensive privacy legislation, you may have additional rights including:

• The right to know what personal information is collected about you
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (Parker does not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at hello@parker-care.com. We will verify your identity before processing your request.

International Users

Parker Home Care operates exclusively in the United States, specifically in St. Lucie and Martin Counties, Florida. Our Services, data storage, and processing are all located in the United States. If you access the Services from outside the United States, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your jurisdiction.

Third-Party Links

The Services may contain links to third-party websites or services that are not operated by Parker. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you access through our platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on our website with a revised effective date. For significant changes, we may also notify you via email.

Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: