Refund and Cancellation Policy

This page gathers, in one place, how refunds and cancellations work at Parker. It restates the terms in our Terms of Service; if the two ever differ, the Terms of Service govern.

1. Your three-day right to cancel

In accordance with the Florida Home Solicitation Sales Act (Florida Statutes §§ 501.021–501.055), where it applies you may cancel any service contract within three (3) business days of signing for a full refund, provided that work has not yet commenced.

2. Booked services

Beyond the three-day period:

• More than 24 hours before scheduled service: Full refund or reschedule at no charge.
• Less than 24 hours before scheduled service: A cancellation fee of up to 15% of the service price may apply to cover scheduling and dispatch costs.
• After work has commenced: You are responsible for payment of all work completed to date, plus any materials already procured.

If Parker cancels or reschedules a service because of weather, safety, or availability, you are offered a new date at no additional cost.

3. Site visit fees

Work that needs an estimator's visit carries a site visit fee, shown before you authorize the visit. The fee is non-refundable. If you proceed with the proposed work, it is credited toward your final invoice.

4. Membership

Each membership is a twelve (12) month agreement. Canceling stops the membership from renewing; it does not shorten the current membership year or reduce the amount owed for it, except as required by applicable law. Benefits continue through the end of the membership year. The full terms are in your Membership Agreement.

5. If the work is not right

Completed services carry a 30-day workmanship guarantee. If something we did is not right within 30 days of completion, tell us and we will arrange for it to be corrected at no additional charge.

6. How refunds are paid

Refunds are returned to the original payment method. Once issued, a refund usually appears within five to ten business days, depending on your bank.

7. How to cancel or ask for a refund

Write to hello@parker-care.com or call 772-365-1095 with your name and the service address. We answer every request.